Our Mission Statement

Our mission is to set the standard of customer service in the sterilization industry to anyone anywhere!

Our Vision

Our vision is to provide value driven solutions to everyone we encounter through collaboration, commitment to sustainability, increased availability and free education.

Customer Service and FREE TECHNICAL SUPPORT FOR LIFE!

Here at Sterilizer Autoclave Solutions (SAS) we pride ourselves on elevating customer service and technical support to a whole new level. Even if you are not our customer and buy nothing from us, we invite you to call our FREE TECHNICAL SUPPORT line at 704-966-1650 (Just ask for technical support when prompted) and we will gladly help you troubleshoot your autoclave or sterilizer. If you have issues or general questions (what autoclave is best suited for my type of practice?), we want you to contact us. Our pre, during and after-sale support team is the best in the business and will assist you through the buying process, proper installation, running a sterilization cycle and thoroughly explain preventative maintenance parts and replacement tips. We have a video library available for FREE to aid in changing out many components on Scican/Midmark/Tuttnauer autoclaves that do not require special tools.
What sets us apart? WE SERVICE WHAT WE SELL AND WE ACTUALLY STOCK ALL OF OUR OWN OEM PARTS! We have made extremely large investments in our people, processes, and inventory to ensure that our products, services and technical support is unmatched in this industry, try us today and you won’t be disappointed!

And speaking of unmatched in this industry, we now offer FREE VIRTUAL TECH SUPPORT with Stanley Sterilizer! That’s right…you now have the option to do a Live Video Chat, Send/Receive Photos, Send/Receive Videos, or Send/Receive Text to our technicians at your convenience to discuss and repair your autoclave.

Warranty – Beyond the Basics

You, your staff and your patients deserve sterilization equipment guaranteed to work. And in the unlikely event there is a problem, you deserve a warranty that’s comprehensive, simple, and quick. That’s just how confident we are about our new, re-manufactured and refurbished sterilizers and autoclaves. Rather than hiding behind a weak warranty that does not benefit you or your staff, Sterilizer Autoclave Solutions goes above and beyond even what the manufacturers offer. We give all of our new and refurbished equipment a minimum of a 1 year parts and labor warranty. We even offer extended warranties (2, 3, 4, or 5 years) and even a LIFETIME warranty. Yes, you read that correctly and YES!! IT’S UNPRECEDENTED IN THE AUTOCLAVE INDUSTRY. How many autoclaves and or repair bills have you gone through in your practice’s history? Even more important is how many more will you need to go through before retirement? Stop the madness and buy an autoclave from Sterilizer Autoclave Solutions with a LIFETIME PARTS AND LABOR WARRANTY TODAY! CALL 704-966-1650 and ask for the sales department or email us at Info@StatimUSA.com!

Sterilizer Autoclave Solutions Expands Coast-to-Coast with Brand-New Texas Service Center 9.29.2026

The family- and veteran-owned sterilization leader brings even faster shipping, expert repairs, and its signature glowing customer care to Tyler, Texas—powering up support for 30,000+ practices nationwide.

NEWTON, N.C. / TYLER, Texas — Sterilizer Autoclave Solutions (StatimUSA.com, Sterilizerautoclavesolutions.com) is thrilled to announce a major milestone: the grand opening of its second national service center, located right in the heart of Tyler, Texas!

As the trusted, family- and veteran-owned leader in tabletop and free-standing autoclaves, repairs, parts, and infection-control solutions, the company is celebrating this exciting growth. The new facility—located at 16600 Hwy 155 S, Units 2003, 2004, and 2005, Tyler, TX 75703—joins the original headquarters in Newton, North Carolina, to create a powerful dual-hub network.

What This Means for Practices Nationwide

For more than 30,000 dental offices, medical clinics, veterinary practices, tattoo and piercing studios, and laboratories across all 50 states, this expansion means even faster, more efficient service.

Strategically positioned in Texas, the new Tyler location dramatically cuts transit times and shipping costs for customers across the South, West Coast, and Central U.S. That means quicker repair turnarounds, faster equipment delivery, and getting compliant, reliable autoclaves back into busy workspaces in record time!

Customers will continue to enjoy the legendary “SAS family experience” they know and love, featuring:

• Top Brands: New and refurbished autoclaves from industry leaders like SciCan (Statim), Midmark, Tuttnauer, W&H, Steris, and Enbio.
• Expert Care: Fast, reliable repairs, genuine OEM parts, and handy loaner units.
• Unbeatable Perks: Free shipping, preventative maintenance programs, and a full line of Halyard infection-control products.
• Famous Free Support: Free lifetime technical support by phone and video for everyone—even if you didn’t purchase your equipment from SAS!

“We’re beyond thrilled to open our second national service center in Tyler!” shared Jason Dubrey, CEO. “Our incredible customers have come to expect honest advice, rapid turnaround, and fair pricing. This expansion lets us deliver all of that even better—with faster shipping, quicker repairs, and lower costs as we bring the SAS family experience to even more practices coast-to-coast!”

Built on Trust and Excellence

Sterilizer Autoclave Solutions has earned its stellar reputation through a proud 95% customer retention rate, industry-leading warranties (including select lifetime parts and labor options), and a hands-on commitment to stocking its own OEM parts. By servicing everything they sell with a smile, SAS continues to set the gold standard for customer care in the sterilization industry.

Practices ready to experience the upgrade can reach the friendly team today at (704) 966-1650 or visit statimusa.com to explore sales, repairs, parts, and free technical support.

About Sterilizer Autoclave Solutions

Sterilizer Autoclave Solutions is a passionate, family- and veteran-owned business dedicated to keeping practices clean, compliant, and running smoothly. Specializing in new and free-standing tabletop autoclaves, fast expert repairs, genuine OEM parts, and top-tier infection-control products, SAS proudly serves dental, medical, veterinary, and specialty industries nationwide. With service centers now operating in Newton, North Carolina, and Tyler, Texas, SAS is always close by when you need them most!

Media Contact:

Sterilizer Autoclave Solutions Team

Phone: (704) 966-1650

Website: statimusa.com

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STERILIZER AUTOCLAVE SOLUTIONS CELEBRATES 10-YEAR ANNIVERSARY AND ANNOUNCES NEW USA HEADQUARTERS 12.12.2023

Newton, NC – Sterilizer Autoclave Solutions (1819 N. Main Ave, Newton NC 28658), a leading provider of infection control solutions and autoclave repair, is proud to celebrate its 10-year anniversary and announce the opening of its new USA headquarters. This milestone reflects the company’s commitment to unwavering five-star customer service to its over 12,000 valued customers.

Since its establishment a decade ago, Sterilizer Autoclave Solutions has set the bar when it comes to providing reliable and innovative sterilization solutions to a wide range of industries, including medical, dental, laboratories, veterinary, education, as well as the tattoo and piercing industry. Throughout the years, the company has built a solid reputation for its exceptional customer service through not only online product sales, but by changing the game by providing free technical support, education, and troubleshooting – whether you purchased the product from SAS or not.

“In a recent customer review, Dr, Shah said, “in a world where most companies are trying to make a quick buck and good customer service has become rare to come by Sterilizer Autoclave Solutions stands apart.  Ian, in technical service helped me troubleshoot my problem for more than an hour over the phone.  He was knowledgeable, responsive, and very helpful.  You can tell this business prides itself in the service they provide, and I would not hesitate to use them again.”

To further expand its presence and better serve its growing customer base, Sterilizer Autoclave Solutions is delighted to introduce its brand-new USA headquarters, located in Newton, North Carolina. This strategic move will provide enhanced support capabilities and increased accessibility for customers throughout the United States.

“We are so excited to reach this milestone and celebrate our 10-year anniversary with a new building,” said Jason Dubrey, Co-Owner at Sterilizer Autoclave Solutions. “Our continued growth and success is a testament to the hard work and dedication of our team, as well as the trust and support we have received from our customers and partners.”

The new USA headquarters features more spacious facilities to enhance its customer experience, expanded repair services, streamline operations, and continue to provide unmatched service quality.

Sterilizer Autoclave Solutions is committed to maintaining its position as the industry leader in sterilization solutions. The company aims to keep delivering cutting-edge technologies that meet the evolving needs of its customers while upholding the same core values that have served it so well over the past ten years.

 

For more information about Sterilizer Autoclave Solutions and its range of products and services, please visit statimusa.com.

 

About Sterilizer Autoclave Solutions

Sterilizer Autoclave Solutions is a leading provider of sterilization and infection control solutions. With a decade of experience, the company offers a comprehensive range of autoclaves, sterilization units, wipes, gloves, PPE, and associated parts and accessories designed to meet the highest standards of safety, efficiency, and reliability.

 

For media inquiries, please contact:

Katie Geringer

katie@sterilizerautoclavesolutions.com

704-966-1650

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