Returns & Refunds Policy

Thank you for shopping at Statim USA.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.  All returns are subject to a 20% restocking fee. Refunds are for the cost of product only; shipping and handling charges are not refundable.

Before you return a product, please make sure that:

The product was purchased in the last 14 days

The product is in its original packaging

Please contact us before you send the product:

By phone number: 704-966-1650

By email:

Send the product with its original packing to:

4443 Henry Dellinger Rd., STE E Maiden, NC 28650 USA

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Statim USA.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 704-966-1650

By email: