Our Free Technical Support is Second to None

Here at Sterilizer Autoclave Solutions, we pride ourselves on the service we provide for customers.  This includes the different options we provide for many situations and the way we go about helping you find what you need. We try to take a step beyond our competitors by optimizing our services to be available at the speed of need. When you need something right then and there, you don’t have time to be waiting on hold…that wait is costing your time that you need.   But these days, not even the quality of help on the other end is guaranteed. That’s where we come in. With Sterilizer Autoclave Solutions, we have multiple different offerings for any medical tech or infection control need you may have. One of the best ways we’re here for you is through our Free Technical Support line.

With our Free Tech Support, we have a range of different benefits that help you find what you need when you need it…anything from a simple question to a video demonstration. You may be wondering how we accomplish this. In this article, we’d like to go over our tech support program in better detail and provide testimonials from satisfied customers. 

Our Free Tech Support

Our mission is to provide extra services and a wider variety of options where others lack – To stand out in the industry as the specialists in our field. And so far, we can confidently say we’re doing an excellent job. Our tech support is second-to-none, and only a phone call away. By giving us a call at 704-966-1650, Option 3, you’ll get ahold of our certified technicians. They’ll help you answer any question you have, no matter what. Nothing is too simple or too difficult. We love helping people!  Did I mention the help is FREE?

If phone calls just aren’t your thing, we’ve got options for you too. We have an online form available to submit with your questions, comments and concerns. By leaving your name, the manufacturer of your troubled unit and your comments and questions in the box form, we’ll get your request added and get back to you with the help you need. This service is available to anyone ANYWHERE in the States. We’re based in North Carolina, but that doesn’t matter, we’re here to help whenever you need. 

A third option is our website with a plethora of informative videos, technicians and operator’s manuals for practically any unit. Accessible at any time, for FREE!

Although these are great, maybe you need more specific help. For that, maybe you’ll want to look into our Free Virtual Technician program.

Virtual Technician

This is the program that takes the cake. In the industry, having something like this at the level we have it is hard to find. Our Virtual Technician Program provides a whole different way to go about technical support. Eliminating downtime between your unit failing and getting the help you need to fix it. Our Virtual Technician Program, headed by the one and only Stanley Sterilizer, is a way to contact us through many different means to help better solve the issue at hand. 

You can always call us, but if a call isn’t on the table, then you can text us! And this way allows you to send and receive pictures for a visual aid to better identify problems or even upload videos to us going over the issue, and getting a video response tailored to solving your problem. 

But what sets us apart from the rest, is that this program offers live video chat services to anyone! By utilizing modern technology, you can video chat with us using a variety of apps and chat with a technician directly. There, you can go back and forth pointing out specifics that you need help with. While getting a visual representation and explanation of the solution, with room for questions along the way. You can video chat with us using programs like:

• Google Duo
• Zoom
• Skype
• and FaceTime

With this program, we aim to help you better communicate your concerns through multiple different avenues. All with the same accessibility as picking up the phone and giving us a call anytime. Our technicians are always on call to ensure that you get 5-star service in record time. And if you don’t believe us, listen to what some of our customers had to say.

Our 5-Star Reviews 

“Very great experience! I didn’t have to wait long for tech support and my issue was diagnosed and solved within minutes!” — Yasheka Brothers

“By far the best customer service I have ever experienced. Service member was happy to FaceTime me to step through issues, go through preventative maintenance schedules, and supply me with a wealth of pro tips!” — Darin Larson-Wilkie

“Just completed a technical support call and couldn’t be happier with the outcome! The customer service was superb. The tech sent me a list of tools I would need and then FaceTimed with me while we went through the process of troubleshooting my sterilizer. They showed me on one of their machines the exact steps I needed to follow which made everything easy to understand and allowed me to complete the troubleshooting in a timely and efficient manner. They even made me feel better when we finally discovered it was likely only operator error. If I could give more than 5 stars, I would!” — Kasey Hall

“Called technical support because our Statim kept giving an error message and had the best customer support! The tech took the time to video chat so they could walk us through replacing the seal and stayed on the call to assure that we didn’t run into having any further issues when running the machine again.” — Stefanie Frunz

“I had called their service to see if we needed a technician to come out. I spoke with the tech who after getting some history was able to face time me in clinic and see that I had mixed up some hose and was able to fix my problem within minutes. He was so nice, helpful and understanding and gave great tips for anything in the future. Plus not having the added expense and wait time of getting a technician out here for such a simple thing is such an added bonus! Definitely recommend giving them a call for FREE before getting a tech out! Thanks so much!” — Surrey Vet

“Hands down the BEST tech support we’ve ever dealt with. No crazy hold times, quick troubleshooting, and gave very easy step by step instructions on what to do. The tech was extremely knowledgable and attentive. We thought our autoclave was done for and with the help of S.A.S., we were able to get everything reset & fine tuned and it’s running great again.” — Practice Manager

Final Thoughts 

Customer service is paramount in an industry like this for many reasons. Ensuring that your customer has a satisfactory experience and gets the help they need. But also making sure that they get what they need in a timely manner. Having downtime in this industry when there’s a problem is costly. Which is why we provide services like ours. 5-Star service in record time. Getting you everything you need, in any way that you need it. Whether it be a standard phone call, text messaging, or video chat, we’ve got your bases covered. Our technicians are always available to you whenever you have a complex problem or even a simple question. 

We’re here to ensure that you’ll come back to us for anything autoclave related. Whether you’re in the market for something or in need of a fix, we’ve got just what you need. And our 5-star reviews can say anything that we haven’t already. 

As always if you have any questions about this process or anything else please feel free to contact us and take advantage of our “FREE TECH SUPPORT.”

We also offer FREE VIRTUAL TECH SUPPORT to “See and Talk” with a “Real Time Live Technician” for any problems you may be in need of help with.

You can also use our “FREE MAINTENANCE PROGRAM”. Take the guesswork and worrying about what unit is due for maintenance and which maintenance cycle it is time for. We will keep track of all your autoclaves and let you know when it’s time for anything.