SAS’ Exclusive Nationwide Service
Everything in life has its challenges…its ups and downs, good days, bad days. Growing a business is no different. When the pieces begin to fall in place, the feeling is second to none. At Sterilizer Autoclave Solutions we know a thing or two about growing businesses from the ground up. Have we had obstacles to overcome? Sure. But with a constant focus on providing the a first rate quality of products and services, we have continue to find new ways of multiplying quality to increase quantity for continued growth.
And you know what? We are pretty proud of the customer focus we have maintained up to this point. We’ve worked hard each and every day to ensure our mission is carried out from leadership, our customer service team, our technicians, and our shipping department.
Our Exclusive Services Nationwide
As of May 1st, 2023, our customer numbers have recently topped 10,000 customers country-wide. That number is continuing to grow by upwards of 200 customers a month. As our numbers continue to grow, more people are introduced to our 5-star services. We’re always finding new ways to introduce diverse customers to the tailored solutions, competitive pricing, and five-star customer service that SAS boasts. Check out some of the service highlights that keep customers coming back to SAS for their infection control needs:
Our FREE Virtual Technician Program – This program allows customers to reach a live technician directly through various means such as text messages, phone calls, and live video calls on platforms like Skype, FaceTime, Zoom, and Google Duo. The program enables technicians to diagnose and service issues with visual aids, such as live video chat, and has helped many satisfied customers. The savings can be in the thousands for a single FREE phone call. And you know what? You didn’t even have to purchase the unit from us.
Technical Education — With HUNDREDS of video tutorials helping you better understand, diagnose, and repair your autoclave, the need for local service calls can almost be eliminated. Check out our Youtube channel here. Need help training your staff on daily use and preventative maintenance? We can do that too. In addition to our growing library of content on Youtube, our website includes free access to news, manuals, tutorials and guides, any time you need them. The resources tab on our website gives you access to official documents for your machines and products, sell sheets, medical safety data sheets, manuals, the then our content library on YouTube is available for those who want a visual approach. How-to guides, tutorials, shorts, announcement videos, you name it. All freely accessible at anytime, anywhere, and always growing.
Preventative Maintenance — Our Free Preventative Maintenance Program for your autoclaves, which is important for their long-term maintenance. To help customers keep track of their maintenance schedule, we offer to set up a maintenance schedule for them. When it is time for maintenance, someone from SAS will call the customer and provide instructions on what is needed. The company also offers free shipping of any necessary parts and provides visual tutorials to assist with installation.
These are just some of the many benefits we offer to cater to many different needs. And our job is to ensure you get what you need, when you need it. Without the hassle of trying to figure things out on your own. We’re here to help at any time, and we offer our 5-star services to anyone in the industry looking to help their practice. And if you have any questions about these services or anything else, you can call us at 704-966-1650.
Other benefits include our flat fee loaners, free repair estimates, trade-in opportunities, and flexible financing.
But Don’t take Our Word For It…
Of course we can talk all day about our 5-star service, but we can’t lay a claim and not back it up. And of course, us saying more can only go so far. So how about reading some of our own customers’ reviews that can add to what you already know:
5 Stars: “This company defines customer service. If you are in need of autoclave repair or service I can highly recommend them. The staff is exceptional on all levels.”
— Jon Lindsey
5 Stars: “Every time I call I very knowledgeable and helpful staff without having to wait forever for help.”
— Amanda Olsen
5 Stars: “Excellent service, prompt and understanding. I had an urgent issue with our autoclave, and everyone went out of their way to help me out. They were either going to get my issue resolved, or get me a loaner unit. They acted with the sense of urgency I was needing, resolved the issues and took great care and time to walk me through all that was done, and what I need to do moving forward. Highly recommend…this is what a small business should be like.”
— Kane Rogers
5 Stars: “I work at a municipality water plant and deal with many vendors. Sterilizer Autoclave Solutions provides top notch customer service. They always promptly answer emails and go above and beyond in coming up with solutions tailored to suit each client. They were wonderful in assisting with maintenance of our old autoclave as well as ordering and installing our new one. I recently placed an order where not everything was received and the missing items were sent out immediately. If something is wrong they make it right. Every experience I have had with every employee has been great. I would recommend them to anyone who needs autoclave services.”
— Jennifer Gibson
5 Stars: “Super Informative. Always assist ASAP and never disappointed. I have no experience with these products & customer service is so kind and patient . 10/10”
— Krystle Pena
Final Thoughts
We here at Sterilizer Autoclave Solutions have worked hard for years to become a leader in the infection control business. And we will never stop striving to be the leader in the education, maintenance, and safety of proper autoclave procedures. This article explains a bit about the services we provide, with some of them (like our Virtual Tech Support) being the only to exist in the NATION. Our promise is that as we work moving forward, we won’t slow down and we’ll continue to find new ways to serve our ever-growing clientele. And if there’s anything that we can do for you and your practice, please give us a call at 704-966-1650 and let us know your thoughts. Or you can use the links found throughout this article, and the links to our programs below.
As always if you have any questions about this process or anything else please feel free to contact us and take advantage of our “FREE TECH SUPPORT.”
We also offer FREE VIRTUAL TECH SUPPORT to “See and Talk” with a “Real Time Live Technician” for any problems you may be in need of help with.
You can also use our “FREE MAINTENANCE PROGRAM”. Take the guesswork and worrying about what unit is due for maintenance and which maintenance cycle it is time for. We will keep track of all your autoclaves and let you know when it’s time for anything.