Problem/Solution: The Dependability of a Company

If you have any questions bout this or anything else, call us at 704-966-1650. 

The Problem

With a business in medical tech, the problems that come with a lack of dependability can vary. When it comes to any medical machine that serves an important role in your practice’s work day, you want to ensure that if and when you need something for it, you can get it. Autoclaves, washer-disinfectors, instrument reprocessors… you guys know the lengthy list. If any of those devices were to malfunction and you can’t get proper help, your practice’s workflow would suffer greatly. We’ve learned that it can boil down to a few key things that you’ll depend on to ensure that doesn’t happen.

1) The ability to get service when you need it. There’s no set time when you’ll need assistance, you need to know you can get it at ANY time you need.

2) Availability of parts for any of your machines. Depending on certain factors of your machines, some may not carry the parts you need. So you need to find someone who can.

3) Timeliness of repairs and downtime. When your machine is out of service, you can’t afford to spend all day just waiting for repairs. You need a specialist with fast hands to minimize the downtime you’re without a unit. 

With those 3 things in mind, you may be thinking that it’ll be hard to find someone who can do all that. Thankfully, we know someone who offers all of that, and more. With Sterilizer Autoclave Solutions, we can guarantee the best dependability of anyone in the industry.

The Solution

Every day, we make it our goal to provide the best service in the industry. Because we know what it’s like when you can’t get what you need when you need it. So we strive to eliminate that problem entirely. Taking the hard work out of things so every process is as painless and as helpful as possible for even the smallest problems. And with those 3 important factors we mentioned before, we’ve got solutions for all of them. Each one utilizing a benefit of the company that we’ve worked towards since the beginning. 

Service When You Need It

One of the things you need to be able to depend on is getting service when you need it. Not when it’s convenient. And we can deliver on that easily. With our phone lines being open to any and all questions and concerns during office hours. We offer free diagnostic services over the phone or using video chat. We’ve got specialized technicians that can help diagnose your problem before they even get their hands on it. Often, we can take it one step further and help you make the repair right then and there.

Availability of Parts

Your machine breaks down during the day, and you need parts for it, but ordering from the manufacturer could mean weeks. Not to mention if you have an older model, parts are even less readily available. But that’s not good enough. You need the guarantee that whoever you call has any part you need, regardless. Luckily for you, we’ve got parts stocked in spades for a wide variety of units. Whether it’s OEM or RPI parts, we have a wealth of different parts for machines old and new, big and small. If you’ve got an autoclave, we’ve got a part for it. We can even get you FREE shipping on it. So not only do you leave the hassle of finding the part behind, but we’ll pay for the transportation to make sure you get it!  (Oh and by the way…when you get that part in, give tech a call back…they will walk you through installation!)

Timeliness of Repairs

Serving your customers is the core of your business and can’t afford to stop because your unit is down – you need fast service. Unfortunately, even if they get there at a decent time, the repair will still be a lengthy wait depending. We understand that minimal downtime is paramount to keeping the business running smooth. So we’ve got technicians who are here to help you at any time. Some repairs can even be done over the phone, which can save you lots of time. But for those lengthy repairs, we can handle that too. We’ve got loaner units we can give you until yours is repaired. We’ll come with your loaner, hot-swap it for your broken one, and when yours is ready, we’ll repeat the process. That way you can keep your practice going even if your unit is in the shop.

Final Thoughts

As consumers ourselves, we know all about the service industry, and how certain promises don’t get fulfilled. When that happens, it shows that the dependability of your company isn’t what people thought, often leading them to look elsewhere. With Sterilizer Autoclave Solutions, we take our reputation and dependability seriously and have designed our business with clear customer service goals in mind.

When it comes to dependability, you need someone you can trust to deliver on those promises.  Whatever you need, whenever you need it, we’ve got you covered, and we’re just a call away. So if you have any questions about this or anything else, call us at 704-966-1650, or you can find us using the links below.