This article explains our FREE Midmark Tech Support Service that we offer.

How Our Free Midmark Preventive Maintenance Program Can Help You Leave a comment

At the end of each of our maintenance articles, we always advertise a Free Preventive Maintenance Program. And today we’d like to take some time to tell you more in depth about what we do to make sure your Midmark autoclave service needs are satisfied. Everything from the steps we take to ensure proper communication, to examples on how we do it used with some of Midmark’s best autoclaves. We understand that everything can be a lot to take in when trying to keep your autoclaves in top shape, and that’s why we’re here to help. 

When it comes time for scheduled repair, our program aims to notify you when it’s maintenance time. And even walk you through it all to ensure you’re getting the exact parts you need and help maximize efficiency and longevity of your autoclaves.

Examples of Midmark Autoclave Maintenance 

To tell you more about our program, we’re using the the maintenance schedules of 3 of Midmark’s best autoclaves, the M3, M9 and M11. Each one has a periodical maintenance schedule of daily, weekly, and monthly maintenance.

Midmark M9 Maintenance

Let’s start with the Midmark M9 maintenance procedures.This is the new Ritter/Midmark M9 Steam Sterilizer with the door open

Daily Maintenance 

The Midmark M9’s daily maintenance consists of just making sure to disinfect the exterior of the unit. Once the work day is done, using only quaternary disinfectants, wipe down the outside of the unit. Or cleaning with any other methods listed by your facility’s requirements. 

The door gasket also needs to be looked over and wiped down. Look thoroughly for any debris or damage done to the gasket, then wipe it and other mating surfaces with a damp cloth. 

Should the door gasket need replacing, we sell M9 door gaskets here. 

Weekly Maintenance 

The weekly maintenance focuses on cleaning the interior. Starting with draining the reservoir using the drain tube in the front of the unit. Remove the trays and racks and wash the items with warm soapy water or Speed Clean. And refill the reserve with water and the easy parts are done. 

Speed Clean is available here. 

Monthly Maintenance 

Monthly maintenance is probably the lengthiest step out of them all. It involves flushing the system and cleaning the Filter Screens. Drain the chamber and adding an ounce of Speed Clean, running a Pouches cycle, then an Unwrapped Cycle. Followed by draining the water in the reservoir 

Remove the filters and clean them with water and Speed Clean, then reinstall the filters and any trays or racks removed.

Midmark M11 Maintenance

Now moving on to the Midmark M11‘s maintenance procedures. Though, since it shares the same build and layout as the M9, these steps will be the same as stated before.The Ritter/Midmark M11 with door open and racks.

Daily Maintenance

The Midmark M11’s daily maintenance consists of just making sure to disinfect the exterior of the unit. Once the work day is done, using only quaternary disinfectants, wipe down the outside of the unit. Or cleaning with any other methods listed by your facility’s requirements.

The door gasket also needs to be looked over and wiped down. Look thoroughly for any debris or damage done to the gasket, then wipe it and other mating surfaces with a damp cloth.

Should the door gasket need replacing, we sell M11 door gaskets here.

Weekly Maintenance

The weekly maintenance focuses on cleaning the interior. Starting with draining the reservoir using the drain tube in the front of the unit. Remove the trays and racks and wash the items with warm soapy water or Speed Clean. And refill the reserve with water and the easy parts are done.

Speed Clean is also available here. 

Monthly Maintenance

Monthly maintenance is probably the lengthiest step out of them all. It involves flushing the system and cleaning the Filter Screens. Drain the chamber and adding an ounce of Speed Clean, running a Pouches cycle, then an Unwrapped Cycle. Followed by draining the water in the reservoir

Remove the filters and clean them with water and Speed Clean, then reinstall the filters and any trays or racks removed.

Midmark M3 Maintenance

The Midmark M3 differs in build from the Midmark M9 and M11, so the steps and any parts to maintain it will differ as well.

Daily Maintenance

Just like the other 2, the daily maintenance consists of just cleaning the exterior of your Midmark M3. Wipe down the outside of the unit using only quaternary disinfectants, then carefully dry everything off. Remember to check the door gasket for any damage or debris then wipe that down too.

Should the gasket seal need replacing, we sell Midmark M3 Door Seals here. 

Weekly Maintenance

The weekly maintenance requires you to drain and refill the autoclave’s reservoir and cleaning the external condensing tank. Just connect the drain hose to the coupling on the front of the M3, then drain it into an external vessel. Afterwards just refill the reservoir with distilled water.

To clean and empty the condensing tank, just drain it and scrub it out with diluted bleach and a brush. Then rinse it out thoroughly and refill it with water back to the line on the inside.

Monthly Maintenance

Thankfully, with the build on the Midmark M3 being so much smaller, this process isn’t nearly as long as the Midmark M9 or M11. The monthly maintenance of the M3 only requires you to clean its tank level sensors and filter with a mild soap solution. Just make sure to wipe them all dry afterwards. Then you’re done, no other steps required!

How Was That All Related?

All of this was related to the thought process of our Free Preventative Maintenance Program. While those instructions were not word-for-word, that basic summary, the article we’ve written on this subject, and the parts and materials we sell should give you a bit of insight. We have the know-how on how it should work, a variety of parts for selection should yours not work, and our free tech support to help you schedule, order parts if needed, and time your maintenance so that your autoclave CAN work.

About Our Free Preventative Maintenance Program

Whether you’re a returning customer or new to our website, our Free Autoclave Technical Support and Free Preventative Maintenance Program is for anyone and everyone. Our job is to make sure that when it comes to buying and subsequently taking care of your new autoclave, you have all the help you need at no extra cost.

When you call our support number, we’re ready to help you anywhere and anytime. We can answer any questions you have about your autoclave or any parts you might need. And we can even help you install, troubleshoot and repair your autoclave. And when you sign up for our free maintenance program online or on the phone,  we contact you back within one business day to set up your maintenance schedule.

We start by taking inventory of your autoclaves on the initial call. After that’s determined, we’ll help you set a schedule of your own and figure out when you want to start the program. And then once the schedule has been determined, we’ll call you and remind you what autoclave maintenance and parts are due when they’re due.

Even after everything is set up, and your parts have shipped for free, our services don’t end there. Once your new parts or machine arrive, you can call our support number or use one of our many articles and/or videos in our website library. So whether or not you feel like picking up the phone, we’re with you every step of the way.

Final Thoughts 

A huge part of any practice is ensuring that all equipment is running safely and efficiently. If it’s not working properly you can have a sudden failure or not get equipment properly sterilized. With different manufacturers come different autoclaves, which means different maintenance methods. Maintenance scheduling and instructions can be daunting. Add more than one machine and that task becomes even more complex. But that’s why we’re here to help at no cost anytime you need. The purpose of our Free Midmark Preventive Maintenance Program is to remove the stress and worry of what maintenance is due for which machine, and when it’s time for it to be done.

We’ll be there to remind you when things need cleaning or replacing. And you’ve got 24/7 access to our library of videos and articles about anything you may need help with. With all these extras you can focus on your practice and patients instead of the equipment. So you can sit back and relax until you hear from us again!


The Midmark M3 Autoclave is available here. 

The Midmark M9 Autoclave is available here. 

The Midmark M11 Autoclave is available here. 

Check out our Free Autoclave Technical Support here!

Check out our Free Preventative Maintenance program here!

We also offer FREE VIRTUAL TECH SUPPORT here!

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