Our Customer Service is Second-To-None
(This blog was updated on June 16th 2023.)
No matter who you talk to, no one really likes the idea of making a phone call to customer support. Think about it, something of yours breaks, whether it’s an item that needs a return or even a piece of technology that’s malfunctioning. You make a note to call the customer service line within the next 24 hours to get it resolved. But you’re not looking forward to it. Your thing isn’t doing what it’s supposed to be. And you’re just hoping that whoever’s on the other line to service you is helpful. But that’s after you sit through 10 minutes of hold music and go through the robo-call portion of their service, right? Yeah, we know all too well. Our customer service is second-to-none. Seamless, and supportive. And today we’d like to tell all about our 5 star reviews we’ve gotten. Along with the 5 star service that garnered these reviews.
The struggle of sitting and waiting long times just for the “help” to be subpar. Because some problems need better solutions than just talking over the phone. You need to see it, or you need someone who can be there hands-on. But with some of these bigger stores or companies, fast and efficient customer service just isn’t as common of a balance anymore. But that’s what we’d like to change. We here at Sterilizer Autoclave Solutions have numerous customer service initiatives that our 5-star techs and reps to fix these kinds of problems.
Our Customer Service
We have multiple different programs at our disposal to help ensure the best possible customer service imaginable. Our techs and reps are always getting 5 star reviews for the service calls that they take to help people. And it all comes as a part of our Free Tech Support Program available for anyone to directly contact our techs for anything they might need.
We have a number of different options, including live phone support, live chat, email support and video tutorials. We also offer a social media presence on most major platforms, so you can reach us wherever your customers are! At the end of the day, we’re here to help you. We want you to have a great experience with the products and services we provide. And if you ever have any questions, concerns or issues, we’re always available to help. Because our customer service is second-to-none.
So let’s touch on what we can do for you.
What We Can Do For You
We have a couple different programs to highlight that center around customer service. We have a Free Technical Support Program, a Preventative Maintenance Program and our Virtual Technician Program. All of these programs go hand-in-hand with customer service in different ways. And they all come together to help us expand our web of customer service options to show you why we’re the best in the business.
Preventative Maintenance
Our Free Preventative Maintenance Program is important for maintaining your autoclave in the long run. And sometimes preventative maintenance can be a hard thing to keep track of when you get busy, so we came up with a solution, You call us, tell us what kind of autoclave you have, and we’ll set up a maintenance schedule FOR you.
That’s right, when your autoclave needs to be maintained, someone from our team will call YOU and tell you exactly what you need, when you need it. And we have many different ways to help you out if you need any extra assistance. Any parts you need will be shipped to you for FREE. And we can install it for you, or you can always install it yourself easily using our many different visual tutorials.
Free Tech Support Program
Our Free Tech Support Program allows you to submit a form with any questions you may have about anything related to your machine. Or you can call us at the phone number listed to request assistance. We can even send a tech to your office or lab to help diagnose your problem. Or if you don’t want to talk over the phone, part of our Free Tech Support Program is our library of video tutorials to help you maintain your autoclave at any time.
Free Virtual Technician Program
With that, we’re here to talk about one of our best programs we have to help. Our Free Virtual Technician Program is led by our very own Stanley Sterilizer. A friendly face we’ve made to introduce you to one of our best customer service program initiatives. The Virtual Technician allows you to get ahold of a tech directly through multiple means outside of the ordinary ones.
This is a 24 hour program to assist you LIVE. You can send and receive text messages back and forth between a live technician to get support that way. Or there’s the option of phone calls or live video calls. Our virtual technician program can be reached on Skype, FaceTime, Zoom and Google Duo. We’ve walked back into the warehouse to watch our techs service a customer live through video chat. With that visual aid, our techs can help you better service an issue both by seeing your unit live, and then the tech performing the fix live and diagnosing everything visually. There’s no room for error but there’s all the time for questions. The virtual technician program has helped many satisfied customers, and will continue to help many many more.
Our 5-Star Reviews
We’ve gotten many different 5 star reviews about our customer service recently from satisfied customers. They’ve been talking more and more about the technicians we’ve called to help them out. We’re so proud of our team and how hard they work on a daily basis to help our clients. We take pride in providing the best customer service possible so that all our customers can have an easy, stress-free experience when it comes to their autoclaves. And each and every one of our employees is here to do just that.
They’re here to help you, not just fix your problem or issue but also make sure you know what’s going on with your system and what needs to be done to keep it running smoothly.
We want our customers to feel comfortable knowing that when they call us for help, they can expect a friendly voice answering their call and someone who knows exactly what they’re doing when they need their questions answered. That’s not always the case with other companies, but it is with ours! But don’t take our word for it, listen to what just a few of our customers had to say:
“Thank you so much for helping me trouble shoot and fix my Statim 5000! You were so helpful and even face timed with me to make sure I had the correct guidance! You rock!” — Bayleigh Martin
“Every time I call I very knowledgeable and helpful staff without having to wait forever for help.” — Amanda Olsen
“I would not hesitate to use their services again. They are very professional and honest in their business practices.” — Becky
“Hello, this company from technical support through customer service. All have been exemplary. So kind, patient and considerate. If I could give you a raise and a 10 out of 10 I would. You don’t often find people such as those that have helped me and I thank you so very very much.” — Eric Muca
“In life things happen, but this company stands by their products/services. I would highly recommending doing business with them as they do business the right way and genuinely care about their customers.” — Curt Polzin
Final Thoughts
When it comes to the kind of customer service we can provide, our service is second-to-none. With all of our different available options to contact any of us for help, you’re always guaranteed to get the help you need. And at any time you need it. 24-hour call services available right when you need them, for whatever you need. Our different maintenance, technician and customer service programs are here to ensure you’re never without a helping hand. We hire those with the friendly attitude and know-how necessary to make each call with you more than just satisfactory.
We’re here to ensure that you’ll come back to us for anything autoclave related. Whether you’re in the market for something or in need of a fix, we’ve got just what you need. And our 5-star reviews can say anything that we haven’t already.
As always if you have any questions about this process or anything else please feel free to contact us and take advantage of our “FREE TECH SUPPORT.”
We also offer FREE VIRTUAL TECH SUPPORT to “See and Talk” with a “Real Time Live Technician” for any problems you may be in need of help with.
You can also use our “FREE MAINTENANCE PROGRAM”. Take the guesswork and worrying about what unit is due for maintenance and which maintenance cycle it is time for. We will keep track of all your autoclaves and let you know when it’s time for anything.