Our Various Free Resources Available to Anyone
Having access to resources is crucial when it comes to navigating the world of infection control and autoclaves. Especially in an industry where information isn’t always readily available. That’s not the fault of the average person, but sometimes companies just aren’t as transparent about certain things as you’d hope. And when it comes to something as important as sterilization or infection control, the more information you have, the better. Proper guides to help navigate the intricacies of the machines themselves. Important data when it comes to the efficacy of certain products, the list goes on. When it comes to information, in this industry it can be lacking, so we decided to do something about it.
At Sterilizer Autoclave Solutions, we understand the significance of having comprehensive information and support available to address various aspects of sterilization and infection control. In this article, we will delve into the diverse range of resources we offer, covering essential topics related to infection control, autoclave operation, preventative maintenance and more.
If you happen to have any questions about anything in this article, you can give us a call at 704-966-1650.
Our Various Resources
As we delve into the offerings of Sterilizer Autoclave Solutions, it’s important to explore the diverse array of services that we provide to support your infection control and sterilization needs. Our range of services is designed to cater to every aspect of owning and operating an autoclave, from assistance in choosing the right model to providing thorough maintenance support. As well as various resources that help you better understand various products and aspects of the infection control side of things. Let’s take a closer look at how our services can address your unique requirements.
Manual Archive
Sometimes, it can be hard to find the proper material for your autoclave or other devices. You may have misplaced the operator’s guide or just want a quick, easy-to-use digital copy on another device. Well, luckily we have just what you’re looking for. We have resource tabs for multiple popular autoclave and infection control brands that have everything you need. These tabs are divided by each unit or product that said brand has, and hosts the links to the digital copies of manuals, operator’s guides, updated and revised documentation and more. And every page is listed as a downloadable file, so you can get directions straight from the manufacturer on any device, any time! And this service is available to absolutely anyone, customer or not, absolutely FREE!
On our website, we currently have resource tabs that cover the following brands:
And like any resources we have, this list is ever-expanding to cover revisions made to existing manuals, or adding new ones as they release. And once they’re added to the site, you can check back on them anytime! But that isn’t where our resources end.
Video Library
Along with documents and guides, we also have tabs under each brand that house our various videos. These videos range anywhere from overviews of a unit or product, to tutorials and troubleshooting on the various errors or problems you may run into during ownership. Our videos don’t just end on our resource tabs however. We also have a YouTube channel with even more content not specifically catered to one name. We cover things like various news stories throughout the world of infection control. Or announcements for new things that we think our customers should know about. And just general videos to help get a better look into the life of Sterilizer Autoclave Solutions!
These videos can be found on the resource tabs on our website, or on our YouTube channel of the same name. And like all of our resources, these are available at any time, to anyone, customer or not. Now that we’ve covered these types of resources, how about our various programs that allow better access to the services you need?
You can find our YouTube Channel here.
Technical Support Programs
Here at SAS, we’ve come up with a group of programs that we’re quite proud of. We do our best to ensure that anyone, anywhere can get help in this industry, and we think we’ve done a pretty good job making that dream a reality. So we’d like to tell you about the ins and outs of our various technical support programs that range from support forms to our Virtual Technician Program!
Free Tech Support
Our tech support is second-to-none, and only a phone call away. By giving us a call at 704-966-1650, Option 3, you’ll get ahold of our certified technicians. They’ll help you answer any question you have, no matter what. Nothing is too simple or too difficult. We love helping people! Did I mention the help is FREE?
If phone calls just aren’t your thing, we’ve got options for you too. We have an online form available to submit with your questions, comments and concerns. By leaving your name, the manufacturer of your troubled unit and your comments and questions in the box form, we’ll get your request added and get back to you with the help you need. This service is available to anyone ANYWHERE in the States. We’re based in North Carolina, but that doesn’t matter, we’re here to help whenever you need.
A third option is our website with a plethora of informative videos, technicians and operator’s manuals for practically any unit. Accessible at any time, for FREE!
You can find our Free Tech Support form here on our site.
Virtual Technician
In the industry, having something like this at the level we have it is hard to find. Our Virtual Technician Program provides a whole different way to go about technical support. Eliminating downtime between your unit failing and getting the help you need to fix it. Our Virtual Technician Program, headed by the one and only Stanley Sterilizer, is a way to
contact us through many different means to help better solve the issue at hand.
You can always call us, but if a call isn’t on the table, then you can text us! And this way allows you to send and receive pictures for a visual aid to better identify problems or even upload videos to us going over the issue, and getting a video response tailored to solving your problem.
But what sets us apart from the rest, is that this program offers live video chat services to anyone! By utilizing modern technology, you can video chat with us using a variety of apps and chat with a technician directly. There, you can go back and forth pointing out specifics that you need help with. While getting a visual representation and explanation of the solution, with room for questions along the way. You can video chat with us using programs like:
- Google Duo
- Zoom
- Skype
- and FaceTime
With this program, we aim to help you better communicate your concerns through multiple different avenues. All with the same accessibility as picking up the phone and giving us a call anytime. Our technicians are always on call to ensure that you get 5-star service in record time. And if you don’t believe us, listen to what some of our customers had to say.
You can find our Virtual Technician Program on our site here.
Final Thoughts
Sterilizer Autoclave Solutions is committed to providing a wealth of resources encompassing all facets of infection control and autoclave maintenance. Our comprehensive collection of materials aims to support users in understanding the best practices for operating and maintaining autoclaves. As well as implementing effective infection control measures. We are dedicated to empowering our clients with the knowledge and tools they need to ensure the safety and effectiveness of their sterilization processes. And we plan to do so through our ever-expanding resources.
Multiple avenues to contact technical support whether it’s a simple form or a full-fledged video call. Videos on our channel that cover a wealth of different topics ranging from overviews, announcements, tutorials and maintenance guides. Blog posts that cover a wide array of topics cataloguing what we want to share with our visitors. An entire digital library of viewable and downloadable manuals and resources straight from the manufacturers, free for anyone and everyone, customer or not. And the list keeps going.
We know that the lack of transparency on these matters can be a hassle to deal with. So we’ve taken the hard work out of teh equation and aim to offer you the proper services for all things sterilization and infection control. So if you’d like to utilize any of these resources, the links are in their respective tabs, or down below. You can also contact us at 704-966-1650 for any other needs.
As always if you have any questions about this process or anything else please feel free to contact us and take advantage of our “FREE TECH SUPPORT.”
We also offer FREE VIRTUAL TECH SUPPORT to “See and Talk” with a “Real Time Live Technician” for any problems you may be in need of help with.
You can also use our “FREE MAINTENANCE PROGRAM”. Take the guesswork and worrying about what unit is due for maintenance and which maintenance cycle it is time for. We will keep track of all your autoclaves and let you know when it’s time for anything.