Reflected in the Reviews
At Sterilizer Autoclave Solutions we aim to provide the absolute best service with each customer interaction. We pride ourselves of being the example of what customer service should be in the industry. A big part of that is ensuring that whether you are a customer or potential customer, we strive to make the process of finding solutions to your problems much easier. In this article, we’d like to go over our other offerings a bit, help you navigate our services, and show you what some of our satisfied customers had to say. If you have any questions about this or anything else, you are always welcome to give us a call at 704-966-1650.
The Services We Provide
We’ve written before about our 5-star tech support, but that’s not the only service we have worthy of that rank. We do our best to ensure that any and everything we have available to our customers can offer 5-star services. There’s a lot that goes into the process of a customer interaction. From getting a hold of somebody, having them help you figure out who you need to talk to, getting to them, so on…it’s not just a one and done thing. The steps vary based on what you need, so what we strive to do daily is ensure every step is as stress-free and resourceful as possible.
With our customer service department, any one of our representatives is here to assist. Any time you need, any problem you have, they are on call to help you through a problem. If you need another department, they’ll make sure that your transition to the right people is seamless.
If it’s a product you’re after, getting your order to you fast is what our shipping department does best. When your order comes in, our shipping works fast, and they make sure your order goes out before you have time to think about it. Parts often go out as fast as the same day the order came through. On top of that, the shipping itself is free. That’s a deal you won’t get anywhere else.
Some of Our 5-Star Reviews
No matter if it’s tech support, sales, or shipping, we value ourselves on the work we do. Making sure that every interaction with us here at SAS is more than satisfactory. And that whatever business you have with us is conducted in a way that no other company can offer. We are proud of our team and how hard they work on a daily basis to help our clients. We take pride in providing the best customer service possible. All so that our customers can have an easy, stress-free experience when it comes to their autoclaves. Each and every one of our employees is here to do just that. In doing so, we’d like to share some of our 5-star reviews that we’ve gotten recently. To show the positive feedback that we get from the services we aim to provide.
The Reviews
“The best customer service I have received when talking to anyone about dental equipment gone wrong. Very punctual, upbeat and helpful! Thank you guys so much for getting our office equipment back up and running!” – Elizabeth Janey
“Incredible customer service and tech support! We even were provided a loaner autoclave while our M9 was being repaired. Everyone we spoke to (Shannon, Bob, and Sandy) were unbelievably kind, super helpful, and extremely knowledgeable. Thank you so much!!” – Modern Concepts
“I had the pleasure of meeting Alex and Seth today when they dropped off a loaner machine to the practice I work at. They were both very pleasant and made the process of getting the machine set up a breeze. Follow up: Sonny and Alex came to return the machine we were loaning and it was such a smooth process! So grateful for everyone involved in helping us keep our day running efficiently!” – Olivia Kimball
“Excellent Customer service from Ian (technician) and Kristina. I have zero experience with autoclaves, Ian walked me through a diagnostic over facetime, suggested which parts to replace and even walked me through the correct procedure. Parts ordered on the spot with free shipping. Very organized and happy employees and it showed. Kristina was very helpful as well. I wish I was working at Sterilizer Autoclave Solutions.” – Riaz Mamdani
“The service here is amazing. We had an issue with our M11 autoclave and needed replacement parts. They was able to diagnose the problem over the phone and get the parts shipped out asap. Sonny’s customer service is unmatched, extremely helpful, efficient and knowledgeable. Big THANK YOU to the entire team from customer service support to tech support!” – Joel Olivo
“This company has the greatest t(e)xt support I have ever used, Ron and Sonny are very knowledgeable about autoclaves, my M11 was throwing off all different codes, we were able to source the problem and resolve it promptly. If you need autoclave parts or service I would highly recommend them.” – Justin Zalatan
“Thank you so much for helping me trouble shoot and fix my Statim 5000! You were so helpful and even face timed with me to make sure I had the correct guidance! You rock!” – Bayleigh Martin
Final Thoughts
As a leader in the infection control business, Sterilizer Autoclave Solutions has been working hard for years to provide the best service possible. We will never stop striving to be the leader in education, maintenance and safety of proper autoclave procedures. And hopefully our reviews do a good job of reflecting that. Our promise is that as we move forward, we’ll continue to find new ways to serve our ever-growing clientele. If you have any questions, call us at 704-966-1650. Or you can use the links below to check out our other programs.
As always if you have any questions about this process or anything else please feel free to contact us and take advantage of our “FREE TECH SUPPORT.”
We also offer FREE VIRTUAL TECH SUPPORT to “See and Talk” with a “Real Time Live Technician” for any problems you may be in need of help with.
You can also use our “FREE MAINTENANCE PROGRAM”. Take the guesswork and worrying about what unit is due for maintenance and which maintenance cycle it is time for. We will keep track of all your autoclaves and let you know when it’s time for anything.